If you run an online business and do your research you may well already have a live chat facility on your site. You’ll have recognised the benefits of offering your customers a live, point of purchase contact point. Maybe you’ve even seen some of those benefits yourself, less shopping cart abandonment and increased sales being two of the major ones.
Many users of chat don’t make the most of what live chat service providers can offer. Check out some of the possibilities below to see if you should be doing more with your chat.